Refund policy
At TractoBack, we want you to be completely satisfied with your purchase.
30-Day Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must:
- Be in its original condition.
- Include all original accessories and packaging.
- Show no excessive wear or damage.
How to Start a Return
To request a return, please contact us at:
Include:
- Your order number.
- Your name.
- The reason for the return.
Our support team will provide return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include photos of the item and packaging so we can resolve the issue quickly.
Exchanges
If you need a replacement due to a manufacturing defect or damage during shipping, please contact us and we will be happy to assist.
Non-Returnable Items
Returns may not be accepted for:
- Items damaged through misuse.
- Items returned without contacting customer support first.
- Products that are missing parts or accessories not due to our error.
Contact Us
If you have any questions regarding returns or refunds, please contact: